Terms & Conditions
2. Our Service.
Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.
3. Your Responsibilities and Registration Obligations.
5. Registration and Password. You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.
6. Your Conduct.
You agree that our web site may expose you to Content that may be objectionable or offensive. We shall not be responsible to you in any way for the Content that appears on this web site nor for any error or omission.
You explicitly agree, in using this web site or any service provided, that you shall not:
(a) provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
(b) impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
(c) collect or harvest any data about other users;
(d) provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
(e) provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.
7. Third Party Services.
Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.
9. DISCLAIMER OF WARRANTIES.
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU "AS IS" AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.
10. LIMITATION OF LIABILITY.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.
11. Reservation of Rights.
We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.
12. Notification of Copyright Infringement.
If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted.
13. Applicable Law.
14. Miscellaneous Information.
By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this Web Site now.
It is the intention of WOT Motorsport to sell only quality products. WOT Motorsport does not offer any form of warranty but it does intend to uphold any warranty offered by the product manufacturer. You must provide us with a proof of purchase, defect or the result of wear or mis-use. Some products have less than 1-year warranty, inquire before ordering.
WOT Motorsport is not responsible for shipping costs associated with warranty claims, the customer is responsible for covering shipping costs to and from WOT Motorsport or to the manufacturer, even in the event that a part is warranted or deemed defective and replaced. Warranty claims in most cases require parts to be returned to WOT Motorsport or the manufacturer to be inspected, once we determine the cause of the defect is from manufacturing and not from wear or mis-use, the warranty process can begin. In rare cases we can confirm the warranty claim via picture or video, especially if the failure is a known, documented issue.
WOT Motorsport will only replace or repair warranty items on the instruction of the manufacturer, no refunds will be given. WOT Motorsport or the product manufacturer will inspect or test all products prior to a warranty claim adjustment. This process may take up to 10 weeks. You must obtain an RMA number from either Customer Service or Technical Support prior to any return. All products we offer are warranted to be free from defects prior to installation. Any modification or improper use voids this warranty. This warranty does not cover installation. The product manufacturer shall be the final arbitrator in interpreting the extent and remedy of warranty.
Regarding rubber mounts and suspension components: Small cracks that do not affect function or performance are not covered under warranty, which is normal with any rubber bushing, especially one under shear, tension or compression. Warranty covers failure of parts including torn bushings that no longer function under shear or no longer maintain alignment settings, or create excessive slop or movement beyond the normal design tolerances of the parts. Rubber settles and compresses over time, and small cracks or "wrinkles" are normal and do not affect the performance or reliability of the part.
WOT Motorsport, its partners or affiliates shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use or repair of any products sold. Customer shall be responsible in selecting a reputable installer with current liability insurance to cover any damage that may arise through installation of products and/or your vehicle. WOT Motorsport’s listing and any recommendation of facilities shall not constitute as a ground for any liability. Notwithstanding any other provision of this agreement.
Cancellation of any order will be subject to a 25% fee. This is a restocking fee and/or a operating cost fee. This applies to in stock items as well as stock order items.
The original cost of shipping is non refundable. This will be deducted from any refund amount.
Items ordered to customer's specification (Special order) cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described. This applies to all Audi Genuine parts ordered from Audi Tradition. All items are specifically ordered by us to fulfil customer orders.
All Items being returned must be in resalable condition. Items will not be accepted if they appear to have been opened, fitted, had sealant/grease applied or the packaging damaged.
All return delivery charges will NOT be refunded. Nor will any import duty / taxes.
All Genuine VAG Parts which we order in specifically to fulfil an order are non refundable / non returnable and the order once submitted cannot be cancelled for any reason.
19. Export Outside EU
19.1 The Dealer reserves the right to cancel this order if it believes that;
19.1.1 the Customer intends to resell the Goods outside the European Union (Contract Territory) for commercial gain within a period of 12 months; or
19.1.2 where the Customer is a corporation its place of business is not within the European Union; or
19.1.3 Where the Customer is a finance company and either, the Goods are not being purchased on behalf of an end user or they are and such end user is not resident nor has its place of business within the European Union.
19.2 The Customer shall indemnify the Dealer and keep the Dealer indemnified from all and any liability and direct losses (to include but not limited to any service commission paid to the manufacturer and any debit back of profit margin from the manufacturer), damages, costs or expenses which the Dealer sustains or incurs as a result of the Customer exporting or selling (whether directly or indirectly through any third party) the Goods outside the European Union.
- Before returning any goods please read all our terms and conditions.
- WOT Motorsport Ltd must be informed by e-mail or telephone of any items that you wish to return for credit or exchange within 7 working days commencing the day of delivery. A member of staff will provide you with a Returns Notice Number.
- Please also ensure that you include a copy of your invoice when shipping any items back to us as well as your Returns Notice Number.
- If an item is sent back to us without a Returns Notice Number; a refund will not be given.
- No parts that have been used, fitted or installed will be accepted for Credit or Refund.
- Any parts returned must be in resalable condition. This includes packaging.
- We do not pay the cost for shipping of any returned goods to us correctly supplied.
- We will not under any circumstances pay any VAT/Import Duties on Returns, If we are requested to do so your return will be rejected/abandonned.
- With the vast majority of manufacturers items must be returned for inspection prior to any warranty repair or replacement being agreed.
- No warranty will be considered unless you can produce a genuine invoice in your name.
- Returns will not be accepted under any circumstance 14 days after delivery.
- All Genuine VAG Parts which we order in specifically to fulfil an order are non refundable / non returnable and the order once submitted cannot be cancelled for any reason.
20.1 Resalable Condition Definition.
- Goods in their original packaging or box with protective films, seals and covers intact.
- No exterior or interior defects not present at the point of sale.
- No modifications to the original product, including drilling holes/cutting.
All written notices given by the Dealer to the Customer shall take effect 24 hours after being despatched by the Dealer in the normal course of post to the Customer’s address shown overleaf.